![]() Thankfully the weather cleared before the 2 seatings. They made extra sure that no one was without any drinks and they interact with everyone and made sure to create a party atmosphere.A special pre Christmas dinner was prepared and setup on the beach and this was beautiful. Love it.The staff is so friendly and always there to help you, especially the ladies at the pool are. Matiel also send every morning a message with the days program as well as weather forecast. Most beautiful resort - the lobby area at night with the Christmas decorations was perfect and beautiful.We stayed in the Junior Suite Swim Out with King Size bed and what a beautiful and romantic room and so spaces.Matiel was our butler for our time there and he done an amazing job - he made us feel so welcomed - checking on us everyday to make sure that everything is to our satisfaction. But we experience this at other resorts as well. The only negative will be is that we don’t like the concept the restaurants are following by giving your entire food order and that the food are pre-made before - it feels like you cant enjoy the evening because the food comes so quickly and in a quarter hour your done eating and drinking -it feels like they want you in and out within a hour. Additional sorting options might be available (by type of traveler, by score, etc.). is a distributor (without any obligation to verify) and not a publisher of these comments and responses.īy default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. does not accept responsibility or liability for any reviews or responses. The opinions expressed in contributions are those of customers and properties, and not of. will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. property partners should not post on behalf of guests or offer incentives in exchange for reviews. Reviews are most valuable when they are original and unbiased. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.Īll content should be genuine and unique to the guest. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They're also applicable regardless of the comment's tone.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly, without limiting expression or strong opinions. ’s role is to be a feedback distributor for both guests and properties. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. We'll also provide transparency over the status of submitted content.Īfter a review has been submitted, you can modify it by contacting customer service. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with guidelines. ![]() Reviews PrinciplesĬontributions to are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. All we ask is that you follow a few simple guidelines. We want you to share your story, with both the good and the not-so-good. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? This allows us to verify that our reviews come from real guests like you. Only a customer who has booked through and stayed at the property in question can write a review. Start of dialog content Guest Review Guidelines To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months.
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